Portugal and public services
Discover the main historical milestones of public services and some of the important instruments in improving the quality of care.
An ever-evolving story
It is possible to observe the evolution of public services over the years through some significant implementations that have improved citizens' lives and simplified processes.
This evolution is reflected in the day-to-day life of citizens, and in their relationship with services and entities. Here you can consult some of the important milestones in the history of the services.
Citizen's Store
The first Citizens' Shops were opened to the public in 1999 in Lisbon (Laranjeiras) and Porto. The concept is simple, to centralize a set of services and entities in a single face-to-face space dedicated to serving citizens.
Citizen Stores
Total number of stores
72
Data of Fevereiro de 2024
Citizen Card
Issued for the first time in 2007 in the Azores, with the purpose of gathering identification numbers in a single place, the Citizen Card is considered one of the most important milestones in the transformation and simplification of Public Administration.
The Citizen Card combines four identification numbers, the civil identification number (NIC), the tax identification number (NIF), the Social Security identification number (NISS) and the Health user number .
Citizen Space
The Citizen Space, brings together services from different entities in a single counter. Installed in citizen shops and other local points, they allow a closer service and promote digital literacy with help in the provision of digital public services.
Citizen Spaces
Total number of spaces
17
Data of Fevereiro de 2024
ePortugal
ePortugal was launched in 2019 as the reference portal for the State's public services. Its objective is to approximate and facilitate access to information and the provision of public services both online and in person.
Some ePortugal data
Total number of services on the portal
471
Average visitors per day
Data of Fevereiro de 2024
Digital Mobile Key
In 2014, the Digital Mobile Key (CMD) appeared, a digital means, alternative to the citizen card, through which Citizens can access online portals and sign documents digitally.
Digital Mobile Key Activation
Total number of adhesions
1,5
Total number of active keys
1,2
Data of Novembro de 2022
Did you know that...
Currently, it is possible to interact with the State through different tools and technologies, in a more efficient and effective way, which allows the citizen a better quality of care in public services.
Get to know some of the service instruments that can help citizens in their interaction with public services and competent entities.
You can schedule face-to-face services online and consult your appointments by authenticating in the reserved area available on the ePortugal portal. This is a new feature that has gradually been joined by the various entities that provide public services.
Data of 2024
733
Participating entities
Scheduled Appointments
Here you can find information about all service locations and consult timetables and directions. It is also possible to obtain passwords for face-to-face assistance in the services available at citizen stores, as well as to consult the number of people or the waiting time.
Here you can find information about all service locations and consult timetables and directions. It is also possible to obtain passwords for face-to-face assistance in the services available at citizen stores, as well as to consult the number of people or the waiting time.
Data of 2024
Number of tickets requested daily
Number of services providing tickets
Number of app downloads
On this portal you can consult services, service points, schedule appointments and perform some services completely online inside and outside the portal.
-
Atendimento Geral
7,9 thousand demands
-
Geral
5,4 thousand demands
-
CARTÃO DE CIDADÃO - LEVANTAMENTO -Canc./alteração e conf. de morada/ 2ª Via Carta Pin
2,4 thousand demands
-
CARTÃO DE CIDADÃO - PEDIDO
2,1 thousand demands
-
Tesouraria
1,4 thousand demands
On this portal you can consult services, service points, schedule appointments and perform some services completely online inside and outside the portal.
Evolution of online services
Evolution of online services
| Year | Number of services |
|---|---|
| 2024 |
3223
|
Evolution of online services
Year
2024
Number of services
3223,00
You can now save and consult your identification cards in a single application on your mobile phone.
Data of 2024
Number of downloads
The different means of authentication allow you to access and perform services in portals of various public and private entities.
Data of 2024
3475309
Total number of authentications
You can follow the status of your ticket, via an SMS, which notifies you when your turn is approaching. To do so, simply send a message to the number 3838 with the text: SIGA (space) [TICKET CODE] (space) [NUMBER OF PREVIOUS TICKETS WITH WHICH YOU WANT TO RECEIVE THE ALERT]. Ex: SIGA 1234567 8. The ticket code is indicated in your ticket.